TERMS OF SERVICE
Last updated: November,19th, 2025
1. Who we are
These Terms of Service apply to all services provided by:
Richies Marketplace
221 Kehl St, Unit 7
Kitchener, Ontario, N2M 3V3
Canada
Contact:
• Email: info@richiesmarketplace.com or aaron@richiesmarketplace.com
• Phone: +1 647 929 5001
Richies Marketplace is a sole proprietor business registered in Ontario. By using our website, requesting a quote, or booking any service, you agree to these Terms.
2. What we do
Richies Marketplace provides home, commercial, and outdoor services, including but not limited to:
• Moving and hauling
• Handyman and mounting
• Cleaning and organization
• Outdoor and yard care
• Painting and finishing
• Minor electrical and plumbing tasks
• Auto care and detailing
• Larger projects handled
through a quote and site visit
We currently serve Kitchener, Waterloo, Cambridge, Guelph, GTA, Downtown Toronto, and surrounding towns.
Services are offered either as:
• Instant Book jobs, where you choose a time and pre authorize a card
• Get a Quote jobs, where scope and price are confirmed before work is scheduled
We may perform work with our own team or with approved subcontractors, as explained below.
3. Booking and account information
When you submit a booking or quote request you agree to:
• Provide accurate contact details and job information
• Be at the property (or have someone present) at the scheduled time with access
• Let us know if anything important changes, such as access issues, parking limits, or building rules
We reserve the right to decline or cancel a job if the information provided is incomplete, unsafe, or not suitable for our team.
4. Pricing, estimates, and tax
• Prices are shown in Canadian dollars.<b;
• HST applies to most services. Our HST number is 737974626 RT0001.
• For Instant Book jobs you will usually see a clear price or hourly rate before confirming.
• For Get a Quote jobs the quote will show an estimated total or rate based on the information you provide. Actual cost may change if the job scope is different on site.
• If the job needs extra time, materials, or access steps that were not described, we will explain the change and ask for your approval before proceeding.
5. Payments and pre authorization
We currently accept:
• Credit and debit cards processed securely through Stripe
• Cash
• Interac e transfer
For most bookings:
1. Card pre authorization
• When you book, we place a 50 dollar pre authorization hold on your card through Stripe.
• This is not a full charge and appears as a pending amount.
• The hold is used for late cancellations, no shows, or to secure the booking.
2. Payment after the job is completed
• Our standard model is pay after it is done.
• Once the job is completed, the final amount is charged to your card, or you can pay by cash or e transfer if agreed with our team.
• If you pay by cash or e transfer, the pre authorization is released after payment is confirmed.
3. Failed payments
• If a card is declined or payment is not completed, we may pause future bookings until the balance is cleared.
We do not store full card numbers on our servers. All card details are handled by Stripe.
6. Cancellations, rescheduling, and no shows
You can always manage your bookings through the website or by contacting us.
Free cancellation window
• You can cancel or reschedule free of charge up to 1 hour before the scheduled start time.
Late cancellations
• If you cancel within 1 hour of the scheduled start time, or cancel after our crew has already been dispatched,
we may keep the 50 dollar pre authorization as a cancellation fee.
• This fee covers travel time, scheduling, and lost availability.
No show
• A no show occurs when our crew arrives but cannot access the property, the customer is not present when required,
or the job cannot start because of missing instructions or not start because of missing instructions or approvals.
• In a no show situation, we may keep the 50 dollar pre authorization and additional charges may apply if significant travel or time was spent.
Cancellations by us
• If we need to cancel due to weather, unsafe conditions, staff illness, or other operational issues,
we will release any pre authorization and offer to reschedule at a new time.
If you want stricter or more flexible rules later, your developer can simply update the numbers in this section.
7. Scope of work and on site changes
On the day of service:
• The team will follow the description agreed in your booking or quote.
• If the work is materially different from what was described, the team may:
• Adjust the price and ask you to approve it, or
• Decline part of the job if it is unsafe, outside our service list, or would require special licensing.
We do not move items that are illegal, hazardous, or unsafe, and we may refuse any job that we believe creates a safety risk.
8. Subcontractors
To provide full coverage and specialist services we may assign your job to a trusted subcontractor:
• All subcontractors are expected to carry their own insurance, follow safety rules, and meet our quality standards.
• You will still book through Richie’s Marketplace and we coordinate scheduling, communication, and payment.
• Any issues should be reported to us, not only to the worker.
9. Insurance, WSIB, and damage
Richies Marketplace carries commercial liability insurance and WSIB coverage for our operations.
If you believe damage occurred during a job:
1. Contact us as soon as possible at complaints@richiesmarketplace.in with photos, description, and date.
2. We will review the situation. In some cases we may send someone to inspect and repair, or we may handle it through our insurance provider if appropriate.
We are not responsible for:
• Pre existing damage or wear
• Items that were not properly secured or were already unstable
• Normal marks or wear that may happen during moving heavy items through tight spaces
10. Customer responsibilities
By booking a job you agree to:
• Provide safe access to the property and any building or parking instructions
• Move fragile or high value items out of the way, or clearly tell us if something needs special care
• Ensure pets and children are kept away from active work areas
• Follow any safety instructions given by our team
11. Limitations of service
We may decline or stop a job if:
• Conditions are unsafe, for example electrical risks, structural concerns, or aggressive behaviour
• The job requires a licensed trade beyond the scope of what was agreed
• Weather or site conditions make it unsafe to continue
We do not provide legal, financial, or engineering advice. Any timelines or completion estimates are targets, not guaranteed.
12. Limitation of liability
To the maximum extent allowed by Ontario law:
• Richie’s Marketplace is not liable for indirect, incidental, special, or consequential damages,
including lost profits, business interruption, or loss of data.
• Our total liability for any claim related to a service is limited to the amount you paid or are due to pay for that specific job.
Nothing in these Terms limits any rights you may have under consumer protection laws that apply in Ontario.
13. Website use
You agree not to:
• Misuse the website, try to hack it, or attempt to access data that is not yours
• Use our website for any unlawful purpose
• Copy or reuse our content, logo, branding, or photos without permission
14. Changes to services and Terms
We may update services, pricing, and these Terms from time to time.
The latest version will always be posted on our website. If you continue to use the site or book services after changes, you accept the updated Terms.
These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada
