PRIVACY POLICY
Last updated: November,19th, 2025
Richies Marketplace respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.
This policy applies to:
• Our website and booking forms
• Quote requests
• Contact and subcontractor forms
• Any communication you have with us by email or phone
1. Who is responsible for your data
Richies Marketplace
221 Kehl St, Unit 7
Kitchener, Ontario, N2M 3V3
Contact for privacy questions:
• info@richiesmarketplace.com
2. Information we collect
We collect the following types of information:
a. Information you provide directly
• Name
• Email address
• Phone number
• Service address and job location
• Details about the job or property
• Photos or files you upload (for example, job photos or documents)
• Messages you send through contact forms
• For subcontractor applicants: business name, years of experience, service areas, insurance and license details, photos of work, and any other information you share in the application form
b. Payment information
• Card details are entered into forms hosted by Stripe.
• We receive confirmation of payment status from Stripe, but we do not store your full card number or CVV.
c. Automatic information and analytics
When you visit our website we may receive:
• IP address and general location
• Device type and browser
• Pages viewed and time spent on the website
This is mainly collected through Google Analytics and similar tools to help us understand how people use the site.
3. How we use your information
We use your information to:
• Create and manage bookings and quotes
• Contact you about your job, rescheduling, or follow up
• Process payments and refunds through Stripe
• Provide customer support and respond to messages
• Improve the website and services
• Screen subcontractor applications and manage subcontractor relationships
• Maintain records needed for tax, accounting, and legal obligations
At this time we do not run regular marketing email or SMS campaigns. If that changes, we will update this policy and give you the option to opt out.
4. Legal basis for processing
We process your personal information based on:
• Contract: to provide the services you book and manage your account or application
• Legitimate interests: to improve our services, keep records, prevent fraud, and protect our business
• Legal obligations: to keep records for tax, accounting, and insurance purposes
• Consent: where required, for example if you explicitly sign up for marketing messages in the future
5. Sharing your information
We share your information only when necessary:
1. Service providers
• Stripe for payment processing
• Google Analytics for website analytics
• Website hosting and email providers
2. Subcontractors
• If a job is assigned to a subcontractor we may share your name, address, job details, and contact information so they can complete the work.
3. Legal and safety reasons
• If required by law, regulation, court order, or to protect our rights, property, or safety, we may share information with authorities or legal advisers.
We do not sell your personal information.
6. Cookies and tracking
Our website may use cookies and similar technologies to:
• Remember your preferences
• Measure website traffic and performance
• Help us understand what services visitors are interested in
You can control cookies through your browser settings. If you disable cookies, some parts of the website may not work as well.
7. Data retention
We keep your information only as long as necessary for the purposes described in this policy.
For example:
• Booking and payment records are usually kept for several years to meet tax and legal requirements
• Subcontractor application information may be kept while you are active in our network and for a reasonable period after in case of future work or legal obligations
• Basic contact and service history may be kept to help us recognize repeat customers and handle any later questions
When information is no longer needed, we aim to delete it or anonymize it.
8. Security
We take reasonable technical and organizational steps to protect your information, including:
• Using Stripe for secure payment processing
• Using SSL to encrypt data between your browser and our website
• Limiting access to personal data to people who need it for their job
No system is perfectly secure, but we work to reduce risks as much as possible.
9. Your rights
Depending on your location and Canadian privacy laws, you may have rights such as:
• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Request deletion of certain information, subject to legal limits
• Object to certain types of processing
• Withdraw consent where processing is based on consent
To exercise any of these rights, contact info@richiesmarketplace.com with your request and enough information to confirm your identity.
10. Links to other websites
Our website may contain links to third party sites such as Stripe, Google, social media, or partners.
We are not responsible for the privacy practices of those sites. You should review their own policies.
11. Changes to this Privacy Policy
We may update this Policy from time to time.
The latest version will always be posted on our website with an updated date.
If changes are significant we may also notify you through the site or by email.
12. Contact
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Privacy Contact
Richies Marketplace
Email: info@richiesmarketplace.com
